Popular questions

PURCHASE YOUR GIFTS BEFORE DECEMBER 16th TO RECEIVE THEM IN TIME FOR THE HOLIDAYS!

Extension of the return period from 14 to 30 days for all purchases made from 1st to 25th December.

You have 14 days from when your order was delivered to request a return, whatever the reason.

The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its labels and accessories.

Shipping is always free for purchases made using a credit card or PayPal and it is usually within 4-8 working days.

The products are delivered by the courier from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.

Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the office or of the contact person.

You can edit the order before the warehouse has processed it. If you change your mind, we recommend that you contact our Customer Service Department immediately so that they can verify the status of your request.

In any case, you can request the return of the item within 14 days of delivery of the order for any reason. You can find more information in Returns and Refunds and in Terms and Conditions.

We currently ship to: Albania, Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States. Please check below any exceptions.

In order to see product details, such as prices and available sizes, and in order to complete the purchase, choose the proper Delivery Country (click here). If the country you want your order to be delivered to is not present, we invite you to sign up to our newsletter to remain updated in case it is added.

We cannot deliver to post office boxes or "hold mail" services. We do not deliver in the following areas:

• Campione d'Italia Lugano Lake, Livigno
• Azores
• Madeira
• French Overseas Departments
• Canary Islands
• Channel Islands
• Gibraltar
• Andorra
• Balearic Islands
• Ceuta
• Melilla
• Åland Island
• Vatican City
• San Marino

The courier will leave a note with contact details. You can contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).

Otherwise, after a few days the package will be sent back to our warehouse.

To save and share your favourite products you must have a My Account profile.

1. browse the catalogue and click on the product you are interested in
2. on the product details page select your preferred size and colour
3. click on "Add to Wishlist"

No, you do not need be registered on our site to make purchases.

However, registration is fast, free, safe and gives you many advantages:

• Receive updates on your order and check past purchases
• Save your delivery preferences
• Make your wishlist
• Request returns and check your refunds online
• Receive exclusive updates from the world of Marella

Click here to create your account now!